“UT Government making administrative system transparent, responsible & accountable to the people”
Srinagar, Jan 27: Continuing
J&K Government’s initiative to bring reforms in public grievance
redressal mechanism making it more robust and responsive, Lieutenant
Governor, Manoj Sinha today held the 4th run of LG’s Mulaqaat- Live
Public Grievance Hearing here at Civil Secretariat.
During
the two-hour long live interactive programme, the Lt Governor
interacted with as many as 22 applicants, randomly selected from across
the UT, through video conferencing, and took firsthand appraisal of
their issues and grievances.
Today’s
interaction was the latest in the series of LG’s Mulaqaat programme
under which, every month, the Lt Governor meets individuals from across
the UT, listens to their issues/concerns for resolving them on the spot,
thus making the grievance redressal mechanism robust, responsive and
more efficient, besides monitoring the performance efficiency of online
Grievance Redressal System JK-IGRAMS.
The
interaction proved to be fruitful for some of the applicants as, with
the intervention of Lt Governor, their issues got resolved on the spot,
while timelines were set by the Lt Governor for redressal of the
remaining issues being raised during the programme.
“Grievance
redressal system has been institutionalized for prompt and speedy
disposal of public grievances. UT Government is making the
administrative system transparent, responsible and accountable to the
people”, observed the Lt Governor
The
Lt Governor said that the objective behind holding the one-on-one
interaction with the public is to reform the service delivery structure
of the governmental processes, making it more efficient and responsive.
While
taking the feedback from the people on online Grievance Redressal
System JK-IGRAM, the Lt Governor asked the officers to be more sensitive
and responsive to the issues of the public and take requisite measures
to minimize the difficulties of common people.
The
Lt Governor sought details of the status of the grievances put forth
during the interaction from the concerned officers who, in turn briefed
the Lt Governor on measures taken for the redressal of the grievances
received and their present status.
Expressing
satisfaction over the constant increase in the rate of disposal of
grievances since the 1st session of LG’s Mulaqaat, the Lt Governor asked
the officers to focus more on the quality of disposal of public issues.
He further directed the officers to ensure quick disposal of files in
Government departments treading the path of accountability and
transparency.
The Lt Governor also assessed the implementation of directions passed during the previous interactions.
In
one case, an applicant apprised the Lt Governor about his grievance of
facing shortage of raw material for making pottery and saving his
ancestral trade, on which, the Lt Governor directed the concerned Deputy
Commissioner to resolve the issue on priority and assured the potter
that all necessary support would be given to him from the government.
Similarly,
a Public Health entrepreneur who has established a hospital raised the
issues of extension of benefits under related schemes. The Lt Governor,
while lauding the efforts of the applicant, assured him all possible
assistance under the UT Government’s initiatives like J&K Healthcare
Investment Policy and New Industrial scheme.
In
another case, the Lt Governor, on being apprised about the issue of
allotment of land for establishing Composite Regional Centre by a social
activist, directed the concerned Divisional Commissioner to identify
the land for the same. He further assured the applicant that the matter
would be taken up with the Union Ministry of Social Justice and
Empowerment for its early redressal.
Earlier,
Secretary, Public Grievances, Simrandeep Singh briefed the Lt Governor
on the status of grievances and measures taken to improve the efficiency
of the grievance redressal system.
Sh.
BVR Subrahmanyam, Chief Secretary; Sh. Atal Dulloo, Financial
Commissioner, Health and Medical Education Department; Sh. Nitishwar
Kumar, Principal Secretary to the Lt Governor; Administrative
Secretaries; Divisional Commissioners, Deputy Commissioners,
Superintendents of Police, HoDs, and other senior officers also remained
present during the interaction, in person and through virtual mode.(KINS)
